Return & Exchange Policy
This policy covers returns/exchanges for our bed sheets, comforters, blankets, and pillows (sold via our Shopify store). For inquiries, use the contact details below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| Bed Sheets/Blankets | 30 days post-delivery | 15 days post-delivery | Unused, unwashed, original tags/packaging intact; no stains/creases on fabric |
| Comforters/Pillows | 30 days post-delivery | 15 days post-delivery | Unopened (if new) or unused; fill not flattened, no tears in covers; original box included |
| Defective Items | 48 hours post-delivery | 48 hours post-delivery | Torn sheet seams, lumpy pillow fill, faulty comforter stitching—photos/videos required for verification |
2. Process Steps
- Request: Email sloughs-legato-4d@icloud.com with your Shopify order number, item type (e.g., cotton king sheets), reason for return/exchange, and supporting proof (e.g., photos of a torn blanket).
- Approval: We respond within 2 business days. Approved requests get a return address (our East Grinstead hub: FLAT B, 149 WEST STREET, EAST GRINSTEAD, RH19 4EN) and unique return ID.
- Ship Back: Send items within 7 days. Fold sheets/blankets neatly; pack comforters/pillows in breathable bags (avoid compressing fill) to prevent damage.
- Finalization: Inspection takes 3-5 days (checks cleanliness, tags, and fill condition). Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Defective/Wrong Items: We cover round-trip shipping (reimburse up to £12 / €15 via logistics receipt).
- Personal Reasons: You pay return shipping + 4% restocking fee (covers bed linen inspection and repackaging).
- Ineligible Items: Used products (washed sheets, flattened pillows), stained blankets, or customized styles (e.g., monogrammed pillowcases)—refused, you bear return shipping costs.
Contact Us
- Shop: sleepll.com
- Address: FLAT B, 149 WEST STREET, EAST GRINSTEAD, RH19 4EN
- Email: sloughs-legato-4d@icloud.com